1. Introduction
GYMPLANT ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our meal prep delivery service offering vegan, vegetarian, and omnivore options across Vancouver and surrounding BC cities.
2. Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Name and contact information (email, phone number)
- Delivery address and location details
- Payment information (processed securely through our payment providers)
- Dietary preferences (vegan, vegetarian, omnivore) and cuisine preferences
- Fitness goals (bulking, cutting, balanced nutrition)
- Meal customization preferences (portion sizes, add-ons, allergen information)
- Order history and weekly meal selections
- Special dietary requirements and restrictions
Automatically Collected Information
- Device information and IP address
- Browser type and operating system
- Usage data and website interactions
- Cookies and similar tracking technologies
- Order patterns and meal preferences
3. How We Use Your Information
We use the information we collect to:
- Process and deliver your weekly meal prep orders
- Customize meal plans based on your dietary preferences (vegan, vegetarian, omnivore) and fitness goals
- Apply meal customizations including portion sizes, add-ons, and special requests
- Recommend cuisine options (Mediterranean, Chinese, Italian, Mexican, Indian, American)
- Communicate with you about orders, delivery schedules, and service updates
- Process payments securely and prevent fraud
- Calculate accurate nutritional information based on your customizations
- Manage your subscription preferences and weekly meal selections
- Improve our service and develop new menu offerings
- Send promotional emails and special offers (with your consent)
- Respond to customer service requests and support needs
- Analyze order patterns to improve meal variety and availability
4. Information Sharing and Disclosure
We may share your information with:
- Service Providers: Delivery partners, payment processors (credit/debit, Apple Pay, Google Pay, Interac e-Transfer), cloud hosting services, and meal preparation facilities
- Payment Processors: Secure third-party payment gateways for processing credit cards, debit cards, e-transfers, and digital wallet payments
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Legal Requirements: When required by law or to protect our rights and safety
- With Your Consent: When you explicitly agree to sharing
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including secure payment processing, encrypted data transmission, and restricted access to customer data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Privacy Rights
You have the right to:
- Access and receive a copy of your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Update your dietary preferences, fitness goals, and meal customizations
- Opt-out of marketing communications
- Withdraw consent for data processing
- Export your order history and preferences
To exercise these rights, please contact us at gymplantbc@gmail.com or call 778-900-5975.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, remember your dietary preferences and meal customizations, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings.
8. Dietary and Allergen Information
We collect and store information about your dietary restrictions, allergen sensitivities, and food preferences to ensure safe meal preparation. This information is treated with the highest confidentiality and shared only with our meal preparation team as necessary to accommodate your needs.
9. Children's Privacy
Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, such as new meal options, cuisine types, or customization features. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us: